Return & Refund Policy
Last updated: August 19, 2026
Eligibility
NFC cards, stands, and stickers purchased from the TapRate shop may be returned within 30 days of delivery, provided the item is unused, undamaged, and in its original packaging. Personalised or custom-printed cards are non-returnable unless they arrive defective.
Defective or damaged items
If a product arrives faulty or damaged, we'll replace it or issue a full refund — including original shipping — no return required for confirmed defects. Report the issue within 14 days of delivery with a short description and a photo.
Subscriptions & software
Monthly automation plans (SMS review requests, AI-drafted replies, dashboard access) are billed in advance and can be cancelled anytime. Cancellation stops future charges; the plan stays active until the end of the current billing period. Unused subscription time is non-refundable except where required by law.
How to request a return
Email taprate26@gmail.com or message us on WhatsApp at +65 8924 746 with your order number and the item you'd like to return. We'll confirm eligibility and send return instructions, including the shipping address.
Refund timing
Once we receive and inspect your return, approved refunds are issued to the original payment method within 5–10 business days. Shipping costs for approved defective-item returns are covered by TapRate; return shipping for change-of-mind returns is the buyer's responsibility.
Custom & bulk orders (5+ cards)
Bulk and custom-branded orders of 5 or more cards are made to order and are non-refundable unless the product is defective or doesn't match the approved proof.
Contact us
Questions about a return or refund? Reach our team at taprate26@gmail.com, on WhatsApp at +65 8924 746, Monday to Friday, 9am–6pm (Singapore time).